Frequently asked
questions

HeroHouse Pediatrics is a pediatric telehealth service led by a board-certified pediatric nurse practitioner. We provide virtual care for common childhood health concerns, using a triage-first approach to make sure telehealth is the right fit before any visit begins.

HeroHouse Pediatrics was founded by Jesse Jones, MSN, APRN, CPNP-PC. Jesse is a board-certified pediatric nurse practitioner with a background in pediatric primary care, newborn nursery care, pediatric intensive care, emergency care, ENT and specialty clinics, and school-based health. He is a parent of four and holds active licensure in Indiana.

HeroHouse Pediatrics is a telehealth-only practice. There is no physical office to visit. We are currently licensed and operating in Indiana, with plans to expand to additional states as the practice grows.

No. HeroHouse Pediatrics is not a primary care replacement. We do not provide well-child visits, vaccinations, sports physicals, or chronic disease management. We are designed to complement your child's existing primary care by providing timely access to pediatric guidance for acute and common concerns.

No. HeroHouse Pediatrics is not an emergency service and does not replace urgent care or emergency departments. If your child is experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

We see children across the full pediatric age range — from newborns through adolescents. Some concerns may require in-person evaluation regardless of age, and we will always let you know when that is the case.

A telehealth visit is a scheduled video or virtual appointment for evaluation, diagnosis, and treatment. Messaging is available for questions related to an existing visit, or for members with general questions and reassurance. Messaging helps decide when a visit is needed but does not replace medical visits for new or ongoing concerns.

Before a visit is scheduled or started, we review key information about your child's symptoms to determine whether a virtual visit is a reasonable and safe option. Triage is a screening step, not a medical visit. Its purpose is to prevent families from paying for telehealth visits when hands-on care is clearly required.

Members typically have visit availability within 24 to 48 hours, with same-day visits often available. One-time visit availability depends on current scheduling. Triage is always the first step and is typically completed quickly.

Yes. Prescriptions can be sent electronically when clinically appropriate during a telehealth visit. Medications are prescribed thoughtfully and only when appropriate. For behavioral health patients enrolled in a Behavioral Health Plan, this may include controlled substances such as stimulant medications for ADHD, prescribed under Indiana's required monitoring and safety protocols. All other controlled substances are excluded from telehealth prescribing.

We can evaluate many common pediatric concerns including illness and cold symptoms, fever, ear pain, sinus symptoms, pink eye, allergies, rashes, eczema, digestive concerns, sleep questions, behavioral questions, developmental questions, medication questions, and school-related needs. We also provide evaluation and ongoing medication management for ADHD, anxiety, and depression in children and teens ages 6–17 through our Behavioral Health Plans. See our full list on the What We Help With page.

We do not manage concerns that require urgent intervention, hands-on exams, procedures, imaging, or testing. This includes breathing difficulty, chest pain, severe pain, significant injuries, seizures, acute psychiatric emergencies, suspected abuse or neglect, and medically complex or high-risk conditions. If a concern falls outside our scope, we will explain clearly and help guide you to the next appropriate step.

Yes, we offer structured ADHD evaluation and medication management for ages 6–17 through our Behavioral Health Plans.

Yes, we provide medication management for pediatric anxiety and depression (ages 6–17) through our Behavioral Health Plans. We do not provide therapy directly and encourage families to pursue it alongside medication management.

Our Behavioral Health program is for ages 6–17 only. We do not provide behavioral health services for children under age 6.

If triage or a visit determines your child needs urgent care or emergency evaluation, you will not be charged for the telehealth visit. We will clearly explain why and help guide you to the appropriate next step — whether that is urgent care, the emergency department, or your child's primary care provider.

No. This is our triage-first promise. We believe families should never pay for a visit that was not appropriate for telehealth. If a visit is started and the primary outcome is a recommendation to seek urgent care or emergency care, you will not be charged for that visit.

We are a self-pay practice and do not bill insurance directly. Visits are documented using standard medical coding, and families may submit a superbill to their insurance for possible reimbursement. Reimbursement is not guaranteed and depends on your individual plan.

The Annual Care Membership is $300 per year ($25 per month) and covers the first child. It includes triage first screening year round, pooled family visit bank — 2 visits included for first child, each additional child adds 1, additional visits at $40, secure messaging with response within one business day, priority scheduling with 24 to 48 hour availability, and a price lock for the full year. Additional children use tiered family pricing for additional children.

A self-pay practice means you pay directly for services rather than going through insurance billing. This allows us to spend more time on your child's care and less time on administrative insurance processes. Many families find that the transparent pricing and access benefits make the cost very reasonable compared to traditional care options.

Your membership covers the relationship — priority access, secure messaging, guaranteed response times, and a provider who knows your child by name. Visits are priced separately because it allows us to keep our patient panel small and give each family real attention. Unlimited visit models work by spreading providers across thousands of patients, which means you see whoever is available, not someone who knows your child. Most families use 2–4 visits per year. On the Annual Care Membership, 2 visits are already included — and additional visits are $40 each. For most families, the total annual cost is less than two urgent care copays, with the added benefit of seeing the same provider every time.

Yes — telehealth visit fees are qualified medical expenses and may be reimbursable through your FSA or HSA. Every visit includes a superbill with diagnosis (ICD-10) and procedure (CPT) codes that you can submit to your FSA or HSA administrator for reimbursement. For Annual Care Members, included visits from your pooled visit bank also receive a superbill reflecting the member visit value ($40 per visit), so those visits can be submitted for reimbursement even though they are covered by your membership. Monthly and annual subscription fees themselves cover access and are not guaranteed to be FSA or HSA eligible — individual visit fees documented on your superbill are the reimbursable component. We recommend checking with your plan administrator for your specific coverage.

Pediatric nurse practitioners are advanced practice clinicians with specialized training in child health. We are educated to evaluate, diagnose, treat, and prescribe for common pediatric conditions, while also focusing on prevention, family education, and the broader context of a child's health.

Nurse practitioners are trained to provide comprehensive care for common and acute conditions. The most meaningful difference at HeroHouse Pediatrics is that this is clinician-owned and clinician-led, which means care decisions are not influenced by corporate productivity targets or visit quotas. Recommendations are based on what your child actually needs.

HeroHouse Pediatrics is built around clinical judgment, not visit volume. Triage comes before every visit, you are never charged if escalated to in-person care, and visits are designed to be focused and unrushed. Because the practice is clinician-owned, decisions are made based on what is best for your child — not productivity targets or algorithms.

Yes. Your child is assigned to a dedicated provider who handles all of their visits, messaging, and triage reviews. You will not be rotated between random clinicians. If we grow and add providers in the future, your child stays with their assigned provider unless you choose to switch.

HeroHouse Pediatrics is a good fit for families who have busy schedules and limited flexibility, struggle to get timely pediatric appointments, want thoughtful and unrushed care, value clear explanations and honest guidance, and prefer access to a consistent pediatric provider. We welcome both insured and uninsured families.