Every concern starts with triage to be sure telehealth is appropriate before scheduling or charging for a visit. If triage or a visit determines your child needs urgent care or emergency evaluation, you will not be billed for the telehealth visit.
You can start with a one-time visit at any point. If you want ongoing access and more flexibility, the Annual Care Membership is the best value.
Prices below update based on your family size. One-time visits are priced per visit, per child.
No visits included — this plan covers access, messaging, and priority scheduling. Visits are billed at the member rate of $40.
Get StartedHow the family pool works: Your family pool is shared across all children enrolled under the same parent email on file. Visits used by one child draw from the same pool available to siblings.
Get StartedMost families have 2–4 visits per year per child. On the Annual Care Membership, that’s $300 + $0–$80 in additional visits — less than two urgent care copays at most plans, with the same provider every single time.
Because unlimited visit models work by spreading one provider across thousands of families. You get fast — but you get whoever is available. They don't know your child. They're reading the chart for the first time while you're talking.
We keep our patient panel small on purpose — so your provider actually knows your child's history, your family's preferences, and what was discussed last time. The membership covers that relationship: priority access, messaging, and a provider who remembers your kid. Visits are priced separately so we can stay small and stay yours.
Most families have 2–4 visits per year per child. On the Annual Care Membership, that's $300 + $0–$80 in additional visits — with 2 visits already included. That's less than two urgent care copays at most plans, and you see the same provider every single time.
| Feature | One-Time Visit | Monthly Plan | Annual Membership |
|---|---|---|---|
| Subscription required | No | Yes | Yes |
| Telehealth visits included | None | None | Pooled family visit bank |
| Visit cost | $50 established / $65 new | $40 member rate | Draws from pool; $40 after |
| Secure messaging | Visit-related only | Broader scope | Broader scope |
| Guaranteed message response | As available | Within one business day | Within one business day |
| Priority scheduling | No | Yes | Yes |
| Visit availability | Based on availability | 24–48h · same-day often | 24–48h · same-day often |
| Annual wellness check-in | No | No | Yes |
| Price lock | No | While active | Yes |
All plans include triage-first screening, FSA/HSA-eligible visit fees, and a superbill for reimbursement. On mobile, scroll the table left to right to see all columns.
We are a self-pay practice. Visits are documented using standard medical coding. Families may submit a superbill to their insurance if desired. Reimbursement depends on the individual insurance plan and is not guaranteed.
Prescriptions and any laboratory testing are not included in the visit price and are subject to the policies and fees of the pharmacy or lab, including any applicable insurance coverage.
All visits include a superbill with diagnosis (ICD-10) and procedure (CPT) codes that can be submitted to your FSA, HSA, or insurance for reimbursement. Visit fees are qualified medical expenses and may be reimbursable through your flexible spending or health savings account. For Annual Care Members, included visits from your pooled visit bank also receive a superbill reflecting the member visit value ($40 per visit), so those visits can be submitted for reimbursement as well.
*Please note: Monthly subscription fees and annual membership fees are not guaranteed to be FSA or HSA eligible, as they cover access rather than a specific medical service. Individual visit fees documented on your superbill are the reimbursable component. Reimbursement is subject to your individual plan administrator's policies. We recommend checking with your FSA or HSA provider for your specific coverage.
If you want care only when your child is sick, one-time visits are a great place to start. If you want easier access and predictable costs, the Annual Care Membership offers added peace of mind. You can always begin with a visit and choose a membership later.
Medical emergencies: call 911. If your child has severe symptoms, go to the nearest emergency department.