HeroHouse™ Pediatrics is committed to protecting the privacy of our patients, families, and website visitors. We comply with HIPAA and applicable laws governing the use and protection of health information.
HeroHouse™ Pediatrics is a pediatric telehealth practice operated by Jesse Jones, MSN, APRN, CPNP-PC, a board-certified Pediatric Nurse Practitioner licensed in the state of Indiana. We provide virtual pediatric healthcare services to families throughout Indiana.
Contact: info@herohousepediatrics.com | herohousepediatrics.com | Indiana, United States
Protected Health Information (PHI) includes any individually identifiable health information related to patient care. PHI must be accessed, used, disclosed, and stored only as necessary to provide care and operate the practice.
Minimum Necessary Access: Access to patient medical records is limited to the minimum necessary to perform clinical, operational, or administrative duties. Providers and staff may only access records when there is a legitimate need related to patient care, documentation, billing, quality assurance, or authorized operations. Accessing records without a legitimate purpose — including curiosity-based access or access to records of family members or acquaintances — is prohibited.
For solo-provider operations, the provider is responsible for ensuring access occurs only when appropriate and that all access is purpose-driven and documented as required.
We use the information we collect to:
We will not use your information for purposes materially different from those described above without your consent.
Approved communication methods include secure patient portals, encrypted messaging platforms, and secure email where appropriate. Unsecured communication methods are not used for PHI unless explicitly permitted by law and acknowledged by the caregiver.
Important limitations: Electronic messaging is intended for non-urgent matters only and must not be used for emergencies or time-sensitive clinical concerns. Messages are monitored during normal business hours. Immediate responses are not guaranteed. Caregivers are responsible for seeking in-person or emergency care when conditions require it.
Social media and public online platforms are not appropriate channels for medical communication. HeroHouse Pediatrics cannot discuss individual patient care in public forums.
HeroHouse Pediatrics sends SMS (text message) communications to families who have an established care relationship with the practice. These messages are sent to the mobile phone number provided on the signed patient intake paperwork or otherwise authorized by the caregiver during scheduling.
What we send: Appointment confirmations and reminders, pre-visit triage screening reminders, appointment cancellation or rescheduling notices, post-visit follow-up, and other care-related administrative communications. We do not send marketing, promotional, or solicitation messages through SMS.
How you opt in: By providing your mobile phone number on signed patient intake documents or verbally during scheduling, you authorize HeroHouse Pediatrics LLC to send the SMS communications described above. SMS consent is separate from treatment consent — declining SMS does not affect your access to care, and you may continue to receive communications by email, phone, or secure portal.
How to opt out: You can stop receiving SMS messages from HeroHouse Pediatrics at any time by replying STOP to any message. You can also reply HELP for help, or contact us at info@herohousepediatrics.com to manage your communication preferences. After opting out, you will receive one final confirmation message acknowledging the opt-out, after which no further SMS will be sent from the practice unless you re-enroll.
Message frequency & costs: Message frequency varies based on your appointments and care needs — typically 1–4 messages per month per active patient family. Message and data rates may apply per your mobile carrier plan. HeroHouse Pediatrics does not charge for SMS communications.
Privacy of SMS content: SMS is not a secure channel and is not used to transmit detailed Protected Health Information (PHI). Messages are limited to appointment logistics, screening reminders, and brief administrative notifications. Sensitive clinical information is communicated through secure channels (patient portal, encrypted email, or telehealth visit).
For SMS-related questions or to update your phone number on file, email info@herohousepediatrics.com.
Telehealth visits are conducted using secure, HIPAA-compliant platforms. Providers use secure devices, protect access credentials, log out when not in use, and avoid public or unsecured environments. Caregivers are responsible for participating from a private setting. HeroHouse Pediatrics is not responsible for privacy breaches resulting from caregiver-controlled environments or devices.
Reasonable safeguards are used to protect all electronic communications, but no method of electronic transmission is 100% secure. By using our telehealth services, you acknowledge and accept the inherent risks of electronic communication.
Images or videos shared for clinical assessment through approved secure platforms become part of the medical record when retained. These must be submitted only through approved secure channels — not through email, text message, or social media. Images submitted through unauthorized channels will not be used for clinical purposes and cannot be guaranteed to be secure or retained appropriately.
Our website uses essential cookies necessary for basic functionality. We may use analytics tools to understand site usage patterns; these do not collect personally identifiable health information. We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings, though disabling them may affect site functionality.
Medical records are retained in accordance with Indiana state law and applicable federal regulations. For pediatric patients, records are generally retained until the patient reaches adulthood plus the applicable statutory period. Non-clinical personal data is retained as necessary for operational, legal, and compliance purposes. You may request deletion of non-clinical data by contacting us, subject to legal retention obligations.
As a patient or caregiver of a patient at HeroHouse Pediatrics, you have the following rights regarding Protected Health Information:
To exercise any of these rights, contact us at info@herohousepediatrics.com. We will respond within 30 days.
Our services are designed for pediatric patients whose parents or legal guardians provide consent and manage all accounts. We do not collect personal information directly from minor patients. All accounts for minors are managed by a parent or legal guardian with legal authority to consent to medical care. This includes authorized proxies who have a signed Proxy Authorization Form on file.
If you believe we have collected information from a minor without appropriate parental consent, please contact us immediately at info@herohousepediatrics.com.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updated policies will be posted with a revised effective date. For material changes, we will provide advance notice to enrolled patients. Continued use of our services constitutes acceptance of the updated policy.
To file a complaint with the federal government: U.S. Department of Health and Human Services Office for Civil Rights — hhs.gov/ocr. We will not retaliate against you for filing a complaint.